IMPORTANT LEGAL NOTICE: PLEASE READ THIS MASTER SERVICES AGREEMENT AND END USER LICENSE AGREEMENT ("AGREEMENT") CAREFULLY. BY ACCESSING, REGISTERING FOR, CONNECTING MESSAGING CHANNELS TO, OR UTILIZING THE OURON PLATFORM, YOU EXPRESSLY AGREE TO BE BOUND BY ALL TERMS, CONDITIONS, LIABILITY WAIVERS, ARBITRATION PROVISIONS, AND INDEMNIFICATION OBLIGATIONS CONTAINED HEREIN. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY DISCONTINUE ALL USE OF THE SERVICE.
1. Parties & Nature of the Service
This Agreement is entered into by and between Ouron AI ("Ouron", "Company", "we", "us", or "our") and the individual, company, or legal entity accessing or using our software, APIs, web interfaces, and automated conversational services ("User", "Vendor", "Merchant", "you", or "your").
Nature of Software Provider: Ouron operates solely as an independent cloud-hosted software-as-a-service (SaaS) technology infrastructure provider. Ouron provides tools enabling merchants to automate customer communication workflows, catalog references, scheduling assistance, and payment instruction formatting across third-party chat channels.
Strict Software-Only Role: Ouron is strictly a software automation tool provider. Ouron is NOT a seller, retailer, broker, payment processor, escrow agent, employer, staffing agency, financial institution, or legal representative of your business. Ouron does not control, supervise, endorse, or assume responsibility for your business operations, goods, services, employee actions, customer communications, or commercial transactions.
2. License Grant & Intellectual Property Rights
Subject to your continuous compliance with this Agreement and timely payment of applicable subscription or usage fees, Ouron grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the platform solely for your internal business operations.
2.1 Restrictions
You expressly agree that you shall NOT, directly or indirectly:
- Reverse engineer, decompile, disassemble, or attempt to derive the source code, prompts, algorithmic architecture, or underlying trade secrets of the Service;
- Copy, modify, create derivative works of, distribute, resell, lease, or syndicate the Service or any Ouron intellectual property;
- Bypass, circumvent, or disable any security mechanisms, rate limiters, token metering, billing guards, or access controls;
- Use automated scrapers, crawlers, or bots to harvest data from Ouron without express written authorization;
- Access the Service to build a competing product, benchmark features for competitive intelligence, or republish Ouron documentation without permission.
All worldwide intellectual property rights, trademarks, patents, algorithms, database schemas, and proprietary user interface designs remain the sole and exclusive property of Ouron.
3. AI Generation, Hallucinations & Absolute Non-Reliance
Ouron integrates cutting-edge large language models (LLMs) and probabilistic generative artificial intelligence (including models from Google, DeepSeek, OpenCode, and OpenAI) to analyze and draft automated conversational responses.
AI DISCLAIMER: GENERATIVE AI IS INHERENTLY PROBABILISTIC AND MAY OCCASIONALLY GENERATE INACCURATE, INCOMPLETE, DELAYED, UNINTENDED, OR HALLUCINATED RESPONSES, PRICING, DATES, DESCRIPTIONS, OR ADVICE. OURON DISCLAIMS ANY AND ALL WARRANTIES REGARDING THE ACCURACY, CORRECTNESS, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED OUTPUT.
3.1 Sole Vendor Responsibility for AI Oversight
You explicitly acknowledge and agree that:
- Ultimate Commercial Oversight: You alone are strictly and exclusively responsible for configuring your business knowledge, business operating modes, catalog rules, custom forms, and reviewing AI communications;
- No Commercial Reliance: You must never rely on AI outputs as legal, financial, medical, or tax advice;
- Human Intervention: You maintain full operational control to manually pause AI, override orders, edit prices, cancel reservations, or message customers directly at any time;
- Zero Liability for Commercial Misstatements: Ouron shall have ZERO liability for any lost revenue, misquoted prices, unintended discounts, lost customer relationships, double bookings, scheduling conflicts, or business reputation harm resulting from AI-generated text or autonomous workflows.
4. Third-Party Messaging Platforms (WhatsApp, Meta, Twilio, Baileys) & Carrier Release
The Service connects to third-party telecommunication and messaging networks, including WhatsApp (Meta Platforms, Inc.), Instagram Direct, Facebook Messenger, Twilio, and self-hosted/cloud Baileys nodes.
4.1 Independent Third-Party Providers
Ouron is an independent software developer and is NOT endorsed, sponsored, or affiliated with Meta Platforms, Inc., WhatsApp LLC, Twilio Inc., or any telecom carrier.
4.2 WhatsApp Number Banning & Account Suspension Release
CRITICAL ACKNOWLEDGEMENT OF MESSAGING RISKS: WhatsApp/Meta and telecom carriers enforce rigorous automated anti-spam algorithms, rate limits, and community standards. Connecting any WhatsApp number or transmitting broadcast messages carries the inherent risk that your phone number or account may be rate-limited, restricted, suspended, or permanently banned by WhatsApp/Meta or telecommunication carriers.
You expressly agree and covenant that:
- You assume 100% of all risks associated with connecting your phone numbers, social media accounts, and API credentials;
- Ouron exercises NO control over Meta/WhatsApp enforcement actions, carrier filters, or account suspensions;
- COMPLETE RELEASE OF LIABILITY: You release Ouron, its founders, directors, and operators from ANY and ALL claims, losses, lost profits, lost contacts, business disruption, or damages resulting from any banned, suspended, disconnected, or blocked phone numbers or social media accounts;
- You are strictly prohibited from utilizing Ouron to send unsolicited bulk communications (SPAM), deceptive marketing, phishing, or messaging recipients who have not provided verified opt-in consent.
5. Fees, Billing, AI Credits & Strict Anti-Chargeback Covenant
Ouron operates on subscription plans and consumable AI operational credits.
5.1 Strict Non-Refundable Policy
All subscription payments, plan renewals, credit add-on purchases, and processing charges are STRICTLY FINAL AND 100% NON-REFUNDABLE under all circumstances, including but not limited to:
- Partial utilization or non-utilization of subscribed quotas or credits;
- Account inactivity, merchant business closure, or change of commercial intent;
- Dissatisfaction with AI model responses, formatting, or speed;
- Third-party platform suspension (e.g. your WhatsApp number being banned by Meta);
- Termination of your account due to breach of this Agreement.
5.2 Frivolous & Bad-Faith Chargeback Prohibition
COVENANT AGAINST CHARGEBACKS: YOU EXPRESSLY AGREE NOT TO INITIATE, PURSUE, OR ENCOURAGE ANY CHARGEBACK, REVERSAL, DISPUTE, OR PAYMENT CANCELLATION WITH YOUR CREDIT CARD ISSUER, BANK, OR PAYMENT GATEWAY FOR ANY VALIDLY PROCESSED TRANSACTION UNDER THIS AGREEMENT.
In the event that you initiate a chargeback or payment dispute in violation of this covenant, you agree to the following mandatory remedies:
- Immediate Account Termination: Your workspace and access to all data shall be permanently terminated;
- Liability for Recovery & Administrative Fees: You shall immediately owe Ouron the full disputed amount PLUS a mandatory administrative investigation fee of USD $150.00 (or IDR 2,250,000) per chargeback incident;
- Collection & Legal Costs: You shall be fully liable for all attorney fees, court costs, and collection agency fees incurred by Ouron in recovering the unpaid funds.
6. Merchant Transactions, Customer Payments & Fraud Disclaimer
Ouron provides configuration settings allowing merchants to display their own bank account details, QRIS images, or manual payment instructions to their customers.
You explicitly acknowledge and agree that:
- No Merchant Escrow or Processing: Ouron NEVER touches, holds, processes, or guarantees payments made by your customers to your bank accounts or payment gateways;
- Fake Payment Proofs & Buyer Fraud: You are solely responsible for independently verifying all bank transfers, customer receipts, and proof screenshots before releasing goods or providing services. Ouron has ZERO liability for counterfeit receipts, forged payment proofs, customer chargebacks, or unpaid merchant orders;
- Tax Compliance: You are solely responsible for calculating, collecting, reporting, and remitting all applicable Value Added Tax (VAT / PPN), sales taxes, corporate income taxes, and statutory fees relating to your commerce.
7. Worker Dispatch & Operational Disclaimers
Features such as worker auto-assignment, task forwarding, and proof routing are administrative workflow conveniences only.
- Ouron does not hire, screen, background check, supervise, or control your employees, independent contractors, or drivers;
- Ouron disclaims all liability for worker misconduct, property damage, accidents, delays, labor disputes, wage claims, or physical injuries occurring in connection with your business operations.
8. Acceptable Use Policy & Prohibited Conduct
You agree that you will NOT use the Service to conduct, promote, or facilitate any of the following activities:
- Illegal goods, unlicensed pharmaceuticals, controlled substances, narcotics, or weapons;
- Unlicensed gambling, betting, sports wagering, or lottery schemes;
- Adult content, sexually explicit services, or non-consensual imagery;
- Fraudulent financial schemes, multi-level marketing (MLM), Ponzi schemes, phishing, or impersonation;
- Hate speech, harassment, threats, defamation, or promoting violence;
- Circumventing data protection regulations or collecting unauthorized biometric or sensitive personal data.
Ouron reserves the right to immediately terminate any account found violating this Acceptable Use Policy without notice and without refund.
9. Warranty Disclaimers & Service Availability ("AS IS")
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OURON EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, UPTIME, AND NON-INFRINGEMENT.
Ouron does not guarantee that the Service will be uninterrupted, error-free, immune from cyber attacks, or compatible with all third-party systems. Scheduled maintenance, upstream cloud outages (e.g. cloud hosting or AI provider latency), and network disruptions may occur without liability.
10. Maximum Limitation of Aggregate Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OURON, ITS FOUNDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA LOSS, CUSTOMER CHURN, BUSINESS INTERRUPTION, EQUIPMENT FAILURE, OR REPUTATIONAL HARM, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR STATUTE), EVEN IF APPRISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXPRESS MONETARY LIABILITY CAP: IN NO EVENT SHALL OURON'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICE, OR AI OUTPUTS EXCEED THE LESSER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO OURON IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) FIFTY UNITED STATES DOLLARS (USD $50.00) OR FIVE HUNDRED THOUSAND INDONESIAN RUPIAH (IDR 500,000).
11. Total Indemnification (Hold Harmless)
You agree to defend, indemnify, and hold harmless Ouron, its parent entities, subsidiaries, founders, officers, directors, employees, contractors, and hosting providers from and against ANY and ALL third-party claims, demands, lawsuits, regulatory proceedings, damages, liabilities, losses, settlements, fines, penalties, and expenses (including full attorney fees, expert witness costs, and court fees) arising out of or related to:
- (a) Your use or misuse of the Service or any connected messaging channels;
- (b) Any goods, services, bookings, refunds, orders, deliveries, or commercial transactions conducted by your business;
- (c) Any messages, media, payment details, or conversational outputs generated by or transmitted through your workspace;
- (d) Your violation of this Agreement, any applicable laws (including privacy, data protection, and anti-spam laws), or third-party policies (including Meta/WhatsApp Business Terms);
- (e) Any dispute between you and any of your customers, buyers, employees, workers, contractors, or payment providers.
12. Mandatory Dispute Resolution, Binding Arbitration & Class Action Waiver
12.1 Mandatory 30-Day Informal Resolution
Prior to initiating any legal proceedings, the claiming party must provide written notice detailing the dispute to the other party. Both parties agree to engage in good-faith negotiations for a minimum period of thirty (30) calendar days to resolve the matter amicably.
12.2 CLASS ACTION WAIVER
CLASS ACTION WAIVER: YOU AND OURON MUTUALLY AGREE THAT ALL DISPUTES, CLAIMS, AND CONTROVERSIES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF, CLASS REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR PRIVATE ATTORNEY GENERAL ACTION.
12.3 Governing Law & Exclusive Jurisdiction
This Agreement and all matters arising out of it shall be governed exclusively by and construed in accordance with the substantive laws of the Republic of Indonesia, without regard to its conflict of law principles. Any unresolved disputes shall be submitted to the exclusive jurisdiction and venue of the competent district courts of the Republic of Indonesia. The prevailing party in any proceeding shall be entitled to full recovery of its reasonable attorney fees and legal costs.
13. Modifications, Severability & Contact Information
Modifications: Ouron reserves the right to update or modify this Agreement at any time. Notice may be provided via email, platform notifications, or updated version numbers on this page. Your continued use of the Service following any modifications constitutes full acceptance of the updated Agreement.
Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the validity and enforceability of the remaining provisions shall remain in full force and effect.
Official Contact: For inquiries or legal notices regarding these Terms, please contact:
